YOLO

[ IMPORTANT ] Order Processing Time

• Two (2) working days (excluding public holidays) are required to process your orders and our friendly customer service will contact you to confirm your orders and schedules.
• For all online orders, you will be billed directly on the website and YOLO Group will be the name of the company that appears on your payment records.
• All online orders for YOLO Meal Plan and YOLO Mart made after 12.00pm on Mondays through Thursdays will be processed on the next business working day.
• YOLO Meal Plan and YOLO Mart orders received after 12.00pm on Friday will have the following Tuesday as the earliest delivery day available. However, if a Public Holiday falls on Monday, then the order will be out for delivery on a Wednesday.

What happens after a Meal Plan order is placed?

Once you place your order for your YOLO Meal Plan, you will receive two emails:

1. Order Notification
2. Delivery Dates (it can sometimes land in your spam) to fill out your order dates if you opted for any orders spanning 10 or more days.

I received my food. Now what?

All our meals are ready to be consumed and we recommend reheating the food (other than salads) for 2-3 minutes depending on your preference.

Ordering & Payments

• All online orders are processed on YOLOfood.com.sg
• You are still able to do offline orders at our outlets for in-store prepped food

Is YOLO Halal?

Yes, we are certified HALAL by the Majlis Ugama Islam Singapura (Muis). Our certification number is C17403.

How to warm-up our YOLO Mart products?

If you have kept your product chilled, you can warm it up with a pan/oven/microwave for a duration of 3 minutes. If your product is frozen, we recommend warming it up for 8-10 minutes.

What sort of requests do you accept?

We can accept the following requests:

• No beef / lamb
• No seafood
• No spicy food / chilis
• No nuts
• No dairy
• Take out one specific vegetable or food ingredient you do not like (if more than one, please let us know so we can discuss with you further on your dietary requirements)

What sort of requests that you don't accept?

While we strive to ensure we meet your dietary requirements, we seek your understanding as we are unable to acceed to the following requests:

• Vegan Meal Plans (we do have a Vegetarian option as an alternative)
• No onion / garlic / ginger
• Numerous food ingredients you cannot eat
• Customise plans based on your macros, or multiple foods you do not want to eat

How frequently do you change your menu?

• Our menu is curated on a 2 week cycle basis.
• The menu will be sent to you by email once every 2 weeks.
• You can also check out the menu here.

Can my meals be customised?

Except for the in-store Build Your Own (BYO) Bowls, we do not cater to customised orders for YOLO Food, YOLO Meal Plan, or YOLO Mart.

Do you provide Atkins, Keto or Vegan plans?

Aside from our existing Meal Plan options, we currently do not have any plans that fit other dietary requirements but we will keep those in mind for our future plans. Subscribe to our newsletter to get updates on new menus or plans that may suit your lifestyle.

Customer Service Operation Hours

• Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm.
• Any emails / inquiries outside of these hours will receive a response within two business days.
• We are closed on public holidays and weekends. No deliveries will be made during these times.
• All other enquiries should be channeled through our Customer Services either via email, our web chatbox, Facebook Messenger or Instagram. Our outlets will not be able to assist your queries as all the information required to address your concerns are online.

Refund Policy

• Refunds are subject to approval by the management in YOLO Group Pte Ltd. We reserved the right to reject any refund with appropriate reasons.
• Our policy lasts 3 working days. If you are requesting to cancel your order that is being processed, you must contact us before 3 working days or we will not accept any change or cancellations after the 3 working days period.
• Prior change and cancellations are at our discretion and a refund of any cancelled order will be transferred back to your credit card that was used to place the order.

What are the areas that you do not deliver to?

We deliver island-wide in Singapore except Jurong Island and any restricted area with high security clearance. Restricted locations include:

• Airline Road
• Airport Cargo Road
• Alps Avenue
• Briyani Terminal
• Jurong Island
• Kusu Island
• Pulau Tekong
• Pulau Ubin
• Pulau Busing
• Rifle Range
• Seletar Aerospace
• St John Island
• Turf Club Avenue
• West Camp Road
• SMRT Headquarter
• Any army restricted areas

Do you guys deliver on weekends?

• Due to low demand on weekends, we have ceased operations of our YOLO Meal Plan weekend delivery.
• Our Meal Plans are delivered from Mondays through Fridays only, and we do not deliver on Public Holidays too.
• We will be contacting you for alternative delivery dates should your pre-selected dates fall on either of the days where no deliveries are possible.

When will the food be delivered?

FULL-DAY Plans

• You will receive your food every morning between 9.30am-12.30pm at the address you provided.

What if I need to cancel or change a delivery date / address?

You have to let us know for any changes / cancellation before 12.00pm two working days prior to the scheduled delivery date which you wish to amend. Failure to notify us in advance will render your meal(s) as opted-in and will be delivered accordingly. Any change of delivery address after 12.00pm two working days prior the scheduled delivery, we will have to charge S$9.00 for re-delivery fee and delivery time will not be within the time frame of 9.30am – 12.30pm for redelivery. When using YOLO Group to order your Meal Plan delivery, you will be receiving the services of an independent delivery driver/runner. For orders made through our partners outside of YOLO Group, eg. Grab / FoodPanda / Deliveroo, please send any enquiries you have directly with them.

If I buy a Meal Plan, can I change the delivery address?

• Sure! You are free to change the delivery address on Meal Plan delivery for 10 Day options and above.
• Once you have purchased a plan, you will receive a link to fill out your delivery dates and addresses. The address can change depending on the delivery date, it is all up to you!

Do I need to receive the food every day?

Our subscription plan is very flexible as you select when you receive your daily package. Once, twice or 5 times a week, is all up to you! Note: Please bear in mind the number of weeks your plan is valid for while making your orders, eg. 10 Day plans are valid only for 6 weeks.

I ordered Full Day Meal Plans... Can I separate my Delivery timing?

Unfortunately, no. Full Day Meals will have both Lunch & Dinner + Snack & Tea delivered together.

I ordered a Full Day Plan and it arrived at noon. What do I do with the dinner?

Full Day Meal Plan Dinners will have to be refrigerated immediately upon delivery. When you're ready to eat, just warm it up and enjoy!

Customer Service Operation Hours

• Our Customer Services are ready to be with you on Mondays through Fridays between 9.00am – 6.00pm.
• Any emails / inquiries outside of these hours will receive a response within two business days.
• We are closed on public holidays and weekends. No deliveries will be made during these times.
• All other enquiries should be channeled through our Customer Services either via email, our web chatbox, Facebook Messenger or Instagram. Our outlets will not be able to assist your queries as all the information required to address your concerns are online.

Refund Policy

• Refunds are subject to approval by the management in YOLO Group Pte Ltd. We reserved the right to reject any refund with appropriate reasons.
• Our policy lasts 3 working days. If you are requesting to cancel your order that is being processed, you must contact us before 3 working days or we will not accept any change or cancellations after the 3 working days period.
• Prior change and cancellations are at our discretion and a refund of any cancelled order will be transferred back to your credit card that was used to place the order.