Frequently

Asked

Questions

BEFORE YOU ORDER

YOLO Meal Plan


  • For full-day plans, we do not charge any delivery fees.
  • For half-day plans, we charge S$3.50 per day.




YOLO Mart


  • We charge $10.00 for orders between $0.00 to $39.00
  • For orders between $40.00 to $99.00 the delivery charge will be lowered to $7.00
  • For orders above S$100.00, the delivery fee is waved!





DIETARY REQUIREMENTS

What time can I do my Meal Plan Pick Up from the outlets?


The Meal Plan Pick Up time is between 11.30am - 2.00pm.




Which outlets can I pick up my Meal Plans from?


Pick Up options available at:

  • YOLO Tanjong Pagar
    ICON VILLAGE
    12 Gopeng Street #01-01/04, Singapore 078877
  • YOLO Raffles Place OCEAN FINANCIAL CENTRE
    10 Collyer Quay #B1-05, Singapore 049315
Click here for Map / Directions.





DELIVERY FEES

YOLO Meal Plan


  • For full-day plans, we do not charge any delivery fees.
  • For half-day plans, we charge S$3.50 per day.




YOLO Mart


  • We charge $10.00 for orders between $0.00 to $39.00
  • For orders between $40.00 to $99.00 the delivery charge will be lowered to $7.00
  • For orders above S$100.00, the delivery fee is waved!





MEAL PLAN - SELF PICK-UP

YOLO Meal Plan


  • For full-day plans, we do not charge any delivery fees.
  • For half-day plans, we charge S$3.50 per day.




YOLO Mart


  • We charge $10.00 for orders between $0.00 to $39.00
  • For orders between $40.00 to $99.00 the delivery charge will be lowered to $7.00
  • For orders above S$100.00, the delivery fee is waved!





MEAL PLAN - DELIVERY

What are the areas that we do not deliver to?


We deliver island-wide in Singapore except Jurong Island and any restricted area with high security clearance. Restricted locations include:

  • Airline Road
  • Airport Cargo Road
  • Alps Avenue
  • Briyani Terminal
  • Jurong Island
  • Kusu Island
  • Pulau Tekong
  • Pulau Ubin
  • Pulau Busing
  • Rifle Range
  • Seletar Aerospace
  • St John Island
  • Turf Club Avenue
  • West Camp Road
  • SMRT Headquarter
  • Any army restricted areas
Note: Additional S$6.00 delivery per day will be charged for addresses in Sentosa Island and Tuas. Additional delivery charges will be invoiced separately after you checked out from our website.




Do you guys delivery on weekends?


  • Due to low demand on weekends, we have ceased operations of our weekend delivery.
  • Our Meal Plans are delivered from Mondays through Fridays only, and we do not deliver on Public Holidays too.
  • We will be contacting you for alternative delivery dates should your pre-selected dates fall on either of the days where no deliveries are possible.




When will the food be delivered?


FULL-DAY Plans

  • You will receive your food every morning between 9.30am-12.30pm at the address you provided.
HALF DAY Plans
  • For lunch orders, you will receive your food every morning between 9.30am-12.30pm at the address you provided.
  • For dinner orders, you will received your food between 4.00PM-7.00PM.
  • Do note that specific time cannot be chosen for meal delivery.




What if I need to cancel or change a delivery date / address?


You have to let us know for any changes / cancellation before 12.00pm two working days prior to the scheduled delivery date which you wish to amend. Failure to notify us in advance will render your meal(s) as opted-in and will be delivered accordingly. Any change of delivery address after 12.00pm two working days prior the scheduled delivery, we will have to charge S$9.00 for re-delivery fee and delivery time will not be within the time frame of 9.30am – 12.30pm for redelivery. When using YOLO Group to order your Meal Plan delivery, you will be receiving the services of an independent delivery driver/runner. For orders made through our partners outside of YOLO Group, eg. Grab / FoodPanda / Deliveroo, please send any enquiries you have directly with them.




If I buy a Meal Plan, can I change the delivery address?


  • Sure! You are free to change the delivery address on Meal Plan delivery for 10 Day options and above.
  • Once you have purchased a plan, you will receive a link to fill out your delivery dates and addresses. The address can change depending on the delivery date, it is all up to you!




Do I need to receive the food every day?


Our subscription plan is very flexible as you select when you receive your daily package. Once, twice or 5 times a week is all up to you! Note: Please bear in mind the number of weeks your plan is valid for while making your orders, eg. 10 Day plans are valid only for 6 weeks.




I ordered Full Day Meal Plans... Can I separate my Delivery or Pick Up timing?


Unfortunately, no. Full Day Meals will have both Lunch & Dinner + Snack delivered together.




I ordered a Full Day Plan and it arrived at noon. What do I do with the dinner?


Full Day Meal Plan Dinners will have to be refrigerated immediately upon delivery. When you're ready to eat, just warm it up and enjoy!





OTHERS

YOLO Meal Plan


  • For full-day plans, we do not charge any delivery fees.
  • For half-day plans, we charge S$3.50 per day.




YOLO Mart


  • We charge $10.00 for orders between $0.00 to $39.00
  • For orders between $40.00 to $99.00 the delivery charge will be lowered to $7.00
  • For orders above S$100.00, the delivery fee is waved!





 
 
 
 
 
 
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